Dear customer,
Thanks for your updated news.
It is a pity that you have not still received the item and we fully understand your anxiety as a buyer.
As per our record, we sent the item to you on th, NOV. Generally 15 business days (about 3 weeks) are needed for the delivery. Maybe it is a little delaye on the way. For item's safety, would you mind re-checking the address:
Is it your current address? Would you please contact us at your earliest convenience about the address confirmation? We assure that we will try our best to solve the matter for you.
Best Regards,
c.s.