It's also crucial to incorporate backend enterprise services, such as CRM, which requires a flexible infrastructure architecture. <br><br>There are a plethora of bots that are solving for irrelevant use cases or that offer really poor experiences. <br><br><br>Bots that do one thing well and more helpful that bots that do many things poorly. It is also best if the bot can handle passing on more complicated interactions to a human.
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