結案Hello wise_ned,Thank you for your reply.I would like to apologize that we have to respond not in your native tongue.We are sorry that you have to meet such players. We understand how frustrating this situation can be.With the information you have provided us, we took appropriate measures according to our Game Rules and punishment instructions. Unfortunately, we cannot disclose the exact measures we took due to the protection of data privacy. We hope for your understanding. However, we assure you that violations of the game rules are met with appropriate sanctions.We wish you a great day and good luck on the battlefield.If there is anything else we can help you with, please don't hesitate to contact us again.