It’s a pity that you still have not received the item until now. In that case, we are afraid that maybe it was lost in the transit way, and we regret our inability to avoid this happening.Therefore, we sincerely hope that you could understand it at the moment.
But don’t worry, as you are our valued customer, we would like to exceptionally resend the item to you free of charge this time considering your nice communication. Also, we will offer you a tracking number so that you can track your parcel. But as you know, the post shall be quite busy at this time time year. Therefore, delivery might take about 15-20 business days to arrive. Is this time workable?
Please kindly contact us if you have any suggestion. Your idea shall be highly valued.
Looking forward to hearing from you soon.
Best regards,