The overall answer to RQ1 is that online shopping selection times for grocery items are quick, with a mean of 19 seconds and a median of 13 seconds. Comparing the results of this online study with those conducted in-store show that shoppers behave in a similar manner across the two shopping methods. In-store studies report mean selection times for items in a category of 9 to 17 seconds (as per Table 1) with an overall mean across them of 12 seconds per category. This figure is somewhat under the mean of 19 seconds here. The slightly higher online duration reported here is probably attributable to the respondents being new to online supermarket shopping and being unfamiliar with the formats. Also, some of the categories were perhaps less familiar to some respondents, even though they were all highly bought categories. Our average of 19 seconds is somewhat inflated by some outliers, as is the case in past in-store studies such as Hoyer (1984).