After completing this project, I learned that the assistant/duty manager deals with a very complex and diverse range of things, such as they use logs to record what happens at the daily hotel, and for example, guests will make complaints, they have to deal with and then study how to make arrangements, and they also have to communicate their comments and opinions with customers, but also to work closely with other departments to provide high quality services to guests. There are a lot of things to do, so I know that the work is very busy.
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