1. Consumers need to respond to the operator within one week after the completion of the transportation; if there is any damage to the transported goods that is not easy to find, they should inform the industry within ten days after the completion of the transportation, and handle it by themselves after the deadline.2. Valuable items are not covered by accident insurance for transportation, and are not included in the claims. Such as antiques, art, gold, special fragile items, etc.3. Article damage is based on the principle of repair, but if the cost of repair is higher than the present value of the item after depreciation, the compensation base is within 5,000 yuan.4. The maximum amount of damages for each single item is less than 5,000 yuan, and the maximum amount of damages for each item is less than 10,000 yuan.