4C theory is by United States Professor of marketing expert Lao Tepeng proposed in 1990, based on consumer demand as the direction, to reset the four basic elements of the marketing mix: the consumer (Consumer), cost (Cost), convenience (Convenience) and communication (Communication). It stressed that enterprises should first put the pursuit of customer satisfaction in the first place, followed by efforts to reduce customer acquisition costs, then pay full attention to the convenience of the customer buying process, rather than from the business context for the sales channel strategy, finally, should be based on consumer-centric implementation of effective marketing communication.
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