Every time i've ordered crispy, spicy chicken from these guys it's been spongy and dry. Today i even asked for some fresh chicken, and when i sent it back they said that was all they had.
I think what is going on here is that no one orders the crispy spicy chicken because it's old and gone bad, and as a result they only keep a few pieces on hand, which go bad before anyone orders them: i.e. it's a vicious feedback cycle.
The normal chicken is fine, order that instead.