透过这份研究报告可知，沟通和记录对于企业的运作是很重要的，沟通能够让员

透过这份研究报告可知，沟通和记录对于企业的运作是很重要的，沟通能够让员工更了解企业制定的质量管理方案，并积极配合。而企业可以通过查看记录了解产品的状况，若产品出现问题，企业能够立即处理。企业可以使用PDCA循环的方法帮助企业进一步改善产品和服务的质量，并且不断使用有助于提升顾客的满意度。在这份研究报告中还利用了5why的分析了解导致顾客等候时间长的根本原因，并提出一些建议进行改善。

結果 (英文) 1:

Through this study, we know that communication and records is very important for the operation of enterprises, communication to let employees know more about enterprise quality management programmes, and active cooperation. Enterprises can check the records to see if a defective product, enterprises can be dealt with immediately. Businesses can use the PDCA circulation method to help further improve product and service quality, and helps improve customer satisfaction. 5why was also used in this study analyses to understand root causes of long customer wait time, and made a number of recommendations to improve the situation.

結果 (英文) 2:

Through the study found that communication and records for the operation of enterprises is very important, communication can allow employees to better understand the development of enterprise quality management program, and actively cooperate. The record companies can understand the situation by looking at the product, if the product problems, companies can deal with immediately. Enterprises can use the PDCA cycle to help enterprises to further improve the quality of products and services, and continue to use the help to improve customer satisfaction. In this research report also takes advantage of 5why cause analysis to understand customer waiting a long time the root cause, and put forward some suggestions to improve.

結果 (英文) 3:

Through this study, it is known that communication and record of the operation of the enterprise is very important, communication can make employees more understanding of enterprise development of quality management programs, and actively cooperate with. The enterprise can be through the record of the record to understand the situation of the product, if the product problems, companies can immediately deal with. Companies can use the PDCA cycle approach to help enterprises to further improve the quality of products and services, and continue to use to help improve customer satisfaction. In this study also uses the 5WHY analysis to understand the root cause of the long waiting time of the customer, and put forward some suggestions for improvement.