本研究利用平衡計分卡之財務、顧客、企業內部流程、企業學習與成長等四個構

本研究利用平衡計分卡之財務、顧客、企業內部流程、企業學習與成長等四個構面找出主管與一般員工對於人才招募與留任之議題的差異性，並找出改善的方法。問卷設計利用專家訪談方式再經訪談內容彙整後，找出重複被提出的重點關鍵字，利用關鍵字再配合人力資源管理與平衡計分卡連結項目做分類，再依據文獻探討及參考過去學者的問卷設計加以綜合修改制訂問卷內容。調查時間從民國104年9月8日至9月30日止研究總發送的問卷數共45份，回收問卷共39份，整體有效問卷為35份，有效回收率為86.7%。

結果 (英文) 1:

This study uses the balanced scorecard of financial, customer, internal processes, learning and growth in four dimensions to identify competent and general staff for personnel recruitment and retention issues of differences and find ways to improve. Questionnaire designed by the expert interviews interviews after the meeting, focus the question find out duplicate keywords, link keywords together with human resource management and the balanced scorecard project classification, based on literature reviews and past scholars be amended as comprehensive development of questionnaire design the questionnaire content. Survey from September 8, 104 to study on September 30 the total number of questionnaires sent a total of 45, questionnaires received 39 total 35 valid questionnaires, effective recovery of 86.7%.

結果 (英文) 2:

In this study, the four facets of the Balanced Scorecard financial, customer, internal processes, learning and business growth, etc. to find competent staff and the general topic for Recruitment and retention of the differences and find ways to improve. Questionnaire design mode and then use the expert interview after interview archive, find the Key to repeat been proposed, the use of keywords together with Human Resources Management and Balanced Scorecard link project done classification, and then based on literature review and reference past scholars to modify the formulation of a comprehensive questionnaire designed questionnaire. Surveys from time to study ended 104 years of the Republic September 8 to September 30 the total number of questionnaires sent 45 copies, 39 copies of questionnaires, the overall 35 valid questionnaires, the effective rate was 86.7%.

結果 (英文) 3:

This study use balanced scorecard financial, customer, enterprise internal processes, enterprise learning and growth four dimensions to find out the differences of the supervisor and the general staff regarding talent recruitment and retention issues, and find out how to improve. Questionnaire design using expert interview again after interviews to compile, and find out the key key duplication is proposed, using the keyword with the human resources management and balanced score card linked item classification, based on the literature discussion and reference to the past scholars questionnaire is designed to be integrated modification to formulate the contents of the questionnaire. Survey time from 104 years in September 8th to September 30th, the total number of questionnaires sent a total of 45 copies,A total of 39 questionnaires were collected, and the total effective rate was 35, the effective recovery rate was 86.7%.