We have teamed up with Giftcardmall. In order to better assist you, please contact them at www.giftcardmall.com or contact Customer Service at 1-877-426-2551 from 7am-1am ECST, 7 days a week. You may also send an email to onlineorders@giftcardmall.com. Card activation, balance inquiries, and many other functions can be completed online at www.giftcardmall.com.