In the service context, a transformational leader may convey to followers the value and importance of providing superior customer service, increase their enthusiasm in serving customers, instill confidence in them that they can provide high-quality service that they previously considered impossible, encourage them to come up with new and creative ways to serve customers better, help remove obstacles that prevent them from delivering high-quality service, and recognize their individual contribution in customer service. Prior empirical studies conducted in sales showed that TFL was positively associated with follower outcomes (e.g., Dubinsky, Yammarino, Jolson, & Spangler, 1995; MacKenzie, Podsakoff, & Rich, 2001; Yammarino, Dubinsky, Comer, & Jolson, 1997). Therefore, we expect TFL to enhance employee service performance.