Dear Buyer
I am so sorry to bother you once again.
We really need you help and support to deal with the negative feedback.
We are so sorry that you still not receive the item yet.Once again apologize for this inconvenience.
It is really a busy season for the logistic agency, we are not meaning to destroy your festive atmosphere. But the situation is really out of our control. Hope you could take the full refund as a sincere apology from our company. Even if you received the parcel in the future, you do not need to pay for it. Please take it as a present .
Kindly hope you could delete that negative feedback for us. It will cause our store to be shuted, all of our employees are going to be jobless. Some of them could not pay for the rent without this salery, they are going to be a tramp. Sincerly hope you could do this simple action to support us, we will find a better logistic agency and offer you better service in the future.
We beg your forgiveness.
Looking forward your reply.
MUMENG