In short, the understanding of the situation the more the more conducive to sales, but pay attention to a matter of principle - step-by-step, you must first narrow the distance with customers, in order to understand the other circumstances of the customer to obtain the trust of customers.
In a word, to know more conducive to sales, but must pay attention to a principle -- step by step, you must first close the distance with the customer, to win the trust of customers, and get to know other customers.
In short, the more you know about how better sales, but bearing in mind the principle--step by step, you must first close the distance with customers, customer trust, to understand the customer's other cases.