Only the market orientation construct, MARKOR, developed and tested by Kohli et al. (1993) is used without any changes. Though we are indebted to the development of constructs from the empirically-oriented literature on market orientation (Kohli and Jaworski, 1990; Kohli et al., 1993), relationship marketing (Morgan and Hunt, 1994; Sheth and Parvatiyar, 1995), and on related strategic management (Cravens et al., 1997; Day, 1994), more objective and branch relevant measures are used whenever possible. Furthermore, when perceptual measures are used in measuring performance, using two respondents from the same organization moderates the one-informant problem.