First, unlike men, the effect of the overall quality of purchase experience on satisfaction is equally strong for female electronic good customers across the two purchase channels. This suggests that women are equally “demanding” with regard to the overall quality and reliability of purchase across both channels, perhaps because women are generally more risk-averse than men (Sunden and Surette 1998). In contrast, this effect varies considerably for male customers who differentiate strongly between the channels with regard to the impact of overall quality of purchase on their satisfaction levels. In other words, male customers place more premium on the perception of overall quality when they purchase electronic goods offline than online.