Council staff wrote to Company B but received no reply. They called the phone number on the sales receipt and reached two of the company staff but both were unresponsive, claiming that the responsible person would return the call later. However, the call was never returned. The Council deemed Company B to be totally uncooperative, and the complainant was advised to pursue her case through the Small Claims Tribunal. She further consented to refer her case to the Customs and Excise Department for investigation of a possible violation of the Trade Descriptions Ordinance.