An effective welcome call process has been implemented to detect undesired behavior of the sellers (optional).
BQC should ensure that the welcome call questions effectively identify undesired sales behaviors.
BQC should obtain regular Welcome Call data to understand potential issues on DM sales discipline and ensure that the findings are effectively reflected to the sales team and HDM.
Welcome call process is in line with AIA Group Welcome Call Standard [To be provided by Group in Q4 2015] and that they comply with the local regulatory requirement.