. Deposits are non-refundable except in cases where a visa is refused due to an error on the part of IFCELS or where an unreasonable delay in the visa issuing process means that the student cannot join the programme. The deposit will not be refunded in cases where the student has provided incomplete or incorrect information on the visa application or where the application has been made too late to have a reasonable chance of being processed in time for the student to join the programme. Copies of the visa refusal letter need to be provided if a refund is requested.