Hi Juan,
Thanks for contacting us.
I received your request but cannot complete the activation process because the serial number provided is not the original.
Serial number F93NJ0MDFR9L was issued as a service replacement (part number CE661-7840) it is impossible for F93NJ0MDFR9L to have no replacement. The original serial number is needed to complete the activation process.
The serial number can be found on the barcode label of the original packaging, on the receipt, or by contacting the point of sale.
Please reply with the correct replacement chain once you have confirmed the original serial number:
Carrier:
Serial number in customer’s possession now:
Serial number of customer’s original purchase:
Invalid Replacement Chain:
Example: (Current serial number) replaced (middle serial numbers) replaced (original serial number)
Correct Replacement Chain:
Example: (Current serial number) replaced (middle serial numbers) replaced (original serial number)
Detailed Description of Issue: