The term social media refers to the group of internet-based applications that permit users to generate and exchange their own web-based content and vary in terms of the amount of self-disclosure and information richness they support online (Kaplan & Haenlein, 2010). Social media websites, such as Facebook, offer nonprofit organizations substantial opportunities for direct communication and information exchange with their stakeholders without utilizing traditional marketing or communication techniques, such as direct mailings, formal meetings, or telephone calls. Facebook posts and other social media activities permit nonprofits to reach out to stakeholders simultaneously as a group, and stakeholders may, at their discretion, engage with those nonprofits via social media. Social media offer a “platform” where nonprofit organizations have the opportunity to develop and nurture online relationships with their stakeholders and engage them in open, two-way conversation (Briones et al., 2011; DiStaso & Bortree, 2012; Lovejoy & Saxton, 2012), freed from the time constraints of face-to-face interactions.
The term social media refers to the group of internet-based applications that permit users to generate and exchange their own web-based content and vary in terms of the amount of self-disclosure and information richness they support online (Kaplan & Haenlein, 2010). Social media websites, such as Facebook, offer nonprofit organizations substantial opportunities for direct communication and information exchange with their stakeholders without utilizing traditional marketing or communication techniques, such as direct mailings, formal meetings, or telephone calls. Facebook posts and other social media activities permit nonprofits to reach out to stakeholders simultaneously as a group, and stakeholders may, at their discretion, engage with those nonprofits via social media. Social media offer a “platform” where nonprofit organizations have the opportunity to develop and nurture online relationships with their stakeholders and engage them in open, two-way conversation (Briones et al., 2011; DiStaso & Bortree, 2012; Lovejoy & Saxton, 2012), freed from the time constraints of face-to-face interactions.
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