Brand name plays an important role for customers to evaluate the product/ service quality (Rao & Ruekert, 1994; Richardson, Dick, & Jain, 1994; Srinivasan & Till, 2002). When customers evaluate a product/service that is high in credence quality prior to trial, they are more likely to rely on the brand name to infer the quality of the product/service. In this case, wellknown brand name provides credence to the product/service and this credence eventually helps reduce perceived risk in purchase decisions (Srinivasan & Till).