Dear Sirs,please find below my comments to the two options you have decided to offer to cover your unduly withdraw from my account.Scheme1:I do not understand what you say by “your trading account is originally a loss”? in trading, any opened position is never a loss until it is closed as such.I do not understand the meaning of “can apply for credit bonus USD5800 to make real money, during which credit bonus USD5800 is not loss-making.” what is for you real money? I have lost my money, real money, due to a malfunction on your end. So I believe it is only fair if you credit back to my account real money!You were not specific as in what period I should trade 580 lot. ?Scheme2:I would like you to clarify me on this “ … can also be a loss …”? and “If there is profit in the transaction, you can also apply for the withdrawal, but only after deducting the amount of the credit donation USD5800”. Are you suggesting that you are lending me an amount of 5800USD and I should pay you back from the profits of my transactions?I appreciate if you could clarify me on this so I could give you a final answer to the options you have offered me.