Dear friend,
thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.
Maybe we sent you a wrong item, but I'm not so sure.
If not so trouble, would you mind sending us a photo of the item you received? Then I can clearly know the problem and find a good solution to help you solve it. Thanks for your understanding! Hope to get your reply! Coco:)