Thank you for choosing to stay at the Sheraton Taoyuan Hotel and providing your honest feedback on the Tripadvisor.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar experience in the future.Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Taoyuan.