c) The most appropriate factor for Bing to increase the possibility of consumers’ recalling their brand is the goals and usage situations. Bing promotes itself as a ”decision engine.” No matter consumers are looking for how-to videos, holiday gift ideas, airline flights, or movie showtimes, they can avoid information overload. The usage situation is to find just what consumers need by searching on Bing, the goals are helping consumers search accurately and avoid information overload. Yes, consumers are likely to search by attribute during internal search when comparing search sites. Since consumers who process by attribute reduce uncertainty whereas people who process by brand remain high in uncertainty. People are more likely search by attribute to favour the specialized search sites because it is easier to do so. For example, Macavo used to search for names of ancestors. Wolfram Alpha help users search for data about mathematics, statistics, etc. The specialized is the search sites’s attributes, so search by attribute is likely favour the specialized search sites.