Collaboration is working with others to achieve shared and explicit goals. Social business is theuse of internal and external social networking platforms to engage employees, customers, andsuppliers, and it can enhance collaborative work. Collaboration and social business have becomeincreasingly important in business because of globalization, the decentralization of decision making,and growth in jobs where interaction is the primary value-adding activity. Collaboration andsocial business enhance innovation, productivity, quality, and customer service. Tools for collaborationand social business include e-mail and instant messaging, wikis, virtual meeting systems,virtual worlds, cloud-based file-sharing services, corporate collaboration systems such as MicrosoftSharePoint and IBM Notes, and enterprise social networking tools such as Chatter, Yammer, Jive,and IBM Connections.