In order to reassure customer, I shared more benefits and advantages about “Find my iPhone” and Apple care+ for Amy to understand better. What surprised her even more, she didn't know that the Apple care+ can cancel within 30 days of the Plan’s purchase, she will receive a full refund less the value of any benefits provided to her under the Plan. Amy told me that she never knew such information, she is very happy to have Apple care+ for the new iPhone.