olá o codigo de rastreio não funcio

olá o codigo de rastreio não funciona e outras mercadorias compradas na mesma data em outras lojas já chegaram ,mas a comprada com voces não chegou poderia me informar onde se encontra meu pedido???

結果 (英文) 1:

Hello tracking code does not work and other goods bought at the same time in other shops have arrived, but the bought with you not arrive could you please tell me where is my order?

結果 (英文) 3:

Hello, the code of screening does not work and other goods bought on the same date in other stores have already arrived, but bought with you never could inform me where is my request? ?????