Thank you for reaching out to us. I hope this email finds you well. I'd sent over an request to have your parcel to be reshipped. Please allow 24-48 busienss hours for the issue to be resolved. Once items has been reshipped you will receive an email notification and tracking information. I apologize for any inconvenience this may have caused. Please let us know there's anything else we can do to further assist you.
If you require additional assistance or have any other questions, please do not hesitate to contact us at service@urbanoutfitters.com.