1.) If any complaint received for the refunds, 3 times of the affected amount will be freezefrom merchant’s balance or user agreed to cancel the complaint in the same day2.) If the compliant case doesn’t be cancelled on user end at the same day we notice, thetransaction amount will be deducted from Merchant’s MID balance, and the service fees ofthat successful transaction will not be returned.3.) We suggest merchants to blacklist the blackmailing users, for protecting the safety ofthe channels, and the benefits for both Merchants and OFA.4.) In case if there are too many complaint cases received, the service will be temporarysuspended until merchants settle all of the users behaviours.