Dear Olivia, We write further to your email dated 11 Dec 2019 with enclosures and the subsequent telephone conversation between your goodself and the undersigned this morning. As explained, some of the provided documents are neither matched with our requested supporting documents nor can serving the function as those requested documents. To speedy up the claim process, would you please liaise with the Insured and explained to them about the rationale and importance for the collection of the following outstanding documents. Please feel free to inform the Insured to communicate with us, if necessary. 1. Original Property Claim Form and Letter of Consent signed by Lo Ming Yin;2. All related CCTV footages concerning the theft incident;3. CCTV footages a day before the theft incident which showing your mentioned imitation gold jewelry and cash register;4. Please provide the details (including but not limited to make and model, dimension, colour photos, purchase price, date of purchase and name of seller/vendor/giver) of the involved imitation gold jewelries and damaged to door lock;5. Two alternative quotations concerning the damaged door lock);6. The Cash Book for the period of 1 Sep 2019 to 15 Nov 2019;7. Cash Register Record for the period of 1 Nov 2019 to 7 Nov 2019;8. Is there any pattern in keeping money in insured premise out of Business Hours? If so, how much money would be kept for overnight?9. Bank Statement concerning cash deposits of the income as generated by Encore Kitchen. Thank you for your kind assistance in this matter.Best RegardsKenneth Chow