Some other studies examining positive WOM have, however, not considered the role of satisfaction. For example, with respect to online games, Huang et al. (2017) proposed that user experience dimensions (functional, hedonic and social) had a significant influence on WOM through the mediating role of emotions (i.e. pleasure, arousal, and dominance). Their findings showed that all three emotions and user experience dimensions had a significant direct positive influence on WOM. However, three of the nine proposed indirect effects were not supported by the findings. Also, in the restaurant context, Van Vaerenbergh and Holmqvist (2014) proposed five (language divergence, price perceptions, food quality and reliability, perceived employee responsiveness and physical design and appearance) factors that explain WOM intentions of restaurants. The findings showed that all factors except for language divergence and food quality and reliability were significant and directly associated with WOM intentions. The influence of price perceptions on WOM was negative while that of perceived employee responsiveness and physical design and appearance were positive.