It needs to be recognised that social media, like many new technologies, began largely as the preserve of teenagers and young 20s—the so-called Generations Y and Z. Although social media usage has spread more widely across the entire range of age groups, football supporters largely comprise people in their late teens and twenties: Generations Y and Z. Because social media are how young people prefer to communicate, then it makes good sense for football clubs to communicate with them via social media. As a marketing tool social media has largely been driven by the consumer. Producers have been a little slow to catch on to its potential, none more so than football clubs. Nonetheless, there still remains scepticism as to the effectiveness of social media in generating sales. Jeff Elder’s (2014) Wall Street Journal article highlights evidence from a Gallup survey of 18,525 US adults conducted between December 2012 and January 2013 on the influence of social media on purchasing decisions. The general results of this survey were as follows: