To compete in premium-fare markets, airlines need to provide
passengers with comfort, on the ground and in the air. Considering
the use of frequency of flights and the expense of fares for premium
seating, developing distinct service elements and maintaining
long-term relationships with customers are becoming increasingly
important. An airline lounge can be of significant advantage for
appealing to airlines customers who seek facilities that are not only
comfortable and exclusive but also integrated with associated
services.