Dear Richard Lake, My name is Jamie Sanders, and I have been a loyal customer of Century Clothes for many years. Unfortunately, something recently happened which has made me rethink my support for your company. Two months ago, I ordered some shirts and pants for I was told I would receive the clothes within a week of buying them. my children from your online store. Instead I had to wait three weeks. To make things worse, one of the shirts I ordered was missing, and two pairs of pants came in the wrong color! I called your customer service number and was informed that the missing shirt and the correct pants would be sent promptly. It has been over three weeks since I made that call, and I'm still waiting. I understand mistakes can happen, but this is unacceptable. I wanted to write to you personally because I hope that this situation can be resolved as soon as possible. Thank you. Sincerely, Jamie Sanders