Information exchange between the focal firm and salvage agent, which had
historically been limited to reporting the disposal of ELV’s, evolved into a reporting
structure to manage inventories and communicate availability, prices and delivery
times. Through the development of enabling technologies quicker and more accurate
movement of information on inventories and delivery dates diminished the requirement
for the insurer to broker the movement of product between the salvage agent and the
repair centre. Enabling technology was found to simplify the transactions within the RL
system leading to the insurer being removed from the process. Reducing the focal firm
requirements to monitor the detail of the transactions reflects an increasing supplier
capability and growth in competence trust by the insurer.