We know that we plan to offer a lounge to talk to them, and our assistant / manager on duty will contact guests and build relationships with them, so that our responsibility is to maximize guest satisfaction, and assistant manager and manager on duty act as a business, is responsible for the bridge between the guest relations and responsibilities related work under special circumstances, to ensure that hotel guests and to maintain good relations at. We will use the logging what happened in the hotel ,, we will use the daily log to make a log to keep up to date, then we will study and evaluate the operational recommendations for improvement to the manager of each department, and we have to provide different arrange services to the guests, the hotel deal with important guests such as VIP and longer stays.
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