Hello.
Thanks for your purchase.
Sorry to hear that you still have not yet to receive.
We are willing to refund the full money to you.
We are sorry for this problem.
Please withdraw the claim, due to the claim open, it means the order was lock.
we can not arrange the refund for this order.
please withdraw the claim, so that we can refund it soon.
I am waiting for your reply.
Have a nice day
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