Therefore, following theexperiential modules proposed by Schmitt (1999), we define the experiential value as theutilitarian and the hedonic value perceived by customers via sensing, feeling, thinking, acting,and relating. A sense experience is designed by stimulating and pleasing perceptions receivedthrough seeing, hearing, smelling, tasting, and touching. A feel experience, composed ofpositive or negative emotions, can be sophisticated and have consumers immersed in a certainsituation. A thought experience can inspire consumers to think in a creative way and therebyspark their imagination. An act experience requires consumers’ physical participation andinteraction with a brand and even other customers. A relational experience creates a sense ofconsumer belonging and identification in society. Thus, this study therefore inferred thatH4: Perceived service quality is positively related to perceived experiential value.