ODR can be defined as the deployment of applications and computer networks for resolving disputes with ADR methods. Both e-disputes and brick and mortar disputes can be resolved using ODR. At the moment there are four types of ODR systems:• Online settlement, using an expert system to automatically settle financialclaims;• Online arbitration, using a website to resolve disputes with the aid of qualifiedarbitrators;• Online resolution of consumer complaints, using e-mail to handle certaintypes of consumer complaints;• Online mediation, using a website to resolve disputes with the aid of qualifiedmediators;Not all of these types of ODR are fully developed yet. Online settlement and online mediation are currently the most advanced.