The reason for my dissatisfaction and disappointment is that the books I bought online were beyond my expectation. In the first place, they were poorly printed. In addition, some books are slightly damaged and even some pages are missing. Needless to say, the price of some books is even higher than that in our local Xinhua Bookstores.
To solve these problems, I am writing this letter to you, hoping that my letter will arouse the attention of the public through this media. I am fully confident that they will improve their service with the supervision of the public opinion.