打电话的具体方法，人们一学就会，一点都不困难。困难的是有一些公关人员对

打电话的具体方法，人们一学就会，一点都不困难。困难的是有一些公关人员对于自己乃至本单位、本部门的电话形象却一无所知，甚至不自觉地对其有所损害，这样会影响个人或单位的电话形象。所谓电话形象，是指人们在通电话的整个过程之中的语音、声调、内容、表情、态度、时间等的集合。它能够真实地体现出个人的素质、待人接物的态度以及通话者所在单位的整体水平。

結果 (英文) 1:

Call the specific method, a study will be people, is not difficult. The difficulty is that some of the public relations staff for their own and the unit, the department phone image of nothing, not even conscious of its prejudice, it will affect the image of the person or entity telephone. Phone image is a collection of people in the whole process of the phone into the voice, tone, content, expression, attitude, time. It can truly reflect the personal qualities, interpersonal attitudes, and call the organization where the overall level.

結果 (英文) 2:

The specific method call, people learn, is not difficult at all. The difficulty is some public relations staff for themselves as well as the unit, the department telephone image but know nothing at all, not even consciously the damage, it will affect the individual or unit telephone image. The so-called telephone image, is a collection of people a voice, in the whole process of the voice call, content, expression, attitude, time etc.. It can truly reflect the overall level of quality, the way one gets along with people's attitude and the speaker unit.

結果 (英文) 3:

The exact method to call people, not difficult at all. Difficulties are some PR people for themselves and the image of phone units, the sector is ignorant prejudice even unconsciously, it will affect the image of individuals or units of the phone. So-called phone image, refers to the process as a whole people on the phone, facial expression, voice, tone, content, time of collection. It can truly reflect your personal qualities, interpersonal skills and who calls the unit's overall level.