ODR can be defined as the deployment of applications and computer networks for resolving disputes with ADR methods. Both e-disputes and brick and mortar disputes can be resolved using ODR. At the moment there are four types of ODR systems:• Online settlement, using an expert system to automatically settle financial claims;• Online arbitration, using a website to resolve disputes with the aid of qualified arbitrators;• Online resolution of consumer complaints, using e-mail to handle certain types of consumer complaints;• Online mediation, using a website to resolve disputes with the aid of qualified mediators;Not all of these types of ODR are fully developed yet. Online settlement and online mediation are currently the most advanced.