HRG took a number of steps including implementing a designated MIS reference field and new booking process in 32 markets worldwide so that our travel counsellors asked for and recorded the GTMT Request ID for applicable travel at the time of the initial booking in the designated MIS field. Counsellors were not to proceed with the booking without documenting the ID. In markets with online booking tools, development was completed to require travellers to enter the ID at the time of the initial online booking.