DJI Care and DJI Care Refresh can be purchased if the product meets one of these criteria:Brand new and un-activatedAircraft or gimbal activated within the last 48 hoursHandheld device activated within the last 30 daysRepaired in an official DJI Service Center (within 72 hours of receiving email invitation)DJI Care Refresh + can only be purchased when:DJI Care Refresh has not expired, and DJI Care Refresh has at least one product replacement left.Osmo Shield can be purchased if the product meets one of these criteria:Brand-new and unactivatedActivated less than 30 days