methods that aim to reduce the gap in users’ understanding of predictive models, most notably by providing explanations of model predictions.Data and predictive models are increasingly used to make better decisions. Yet, most data-rich companies still face barriers to adopting advanced predictive analytics, mainly because of managerial and cultural reasons rather than issues related to data and technology (LaValle et al., 2011). In fact, as models become more complex and difficult to understand, users often become more skeptical and reluctant to use them,even if the models are known to improve decision-making performance (Arnold et al., 2006; Kayande et al., 2009). Thus, researchers in recent years have explored methods that aim to reduce the gap in users’ understanding of predictive models, most notably by providing explanations of model predictions.