Findings in Table 8 indicate that SQ attributes in the Airbnb industry exhibit either negative asymmetric (dissatisfiers and frustrators) or positive asymmetric effect (satisfiers) on CS. For instance, Table 8 shows that the respondents perceived “comfortable bed” and “visually appealing room/house” as dissatisfiers with high RICS score. The host should carefully monitor those attributes with relatively high RICS and low APS scores. Being a dissatisfier, it could be destructive for the host’s reputation depending on their perceived performance score. Moreover, Airbnb hosts should not neglect the importance of “easy web navigation” and “fast loading,” which were categorized as frustrators. Their RICS scores were relatively higher than those for other attributes, so Airbnb hosts should carefully monitor the performance ratings for these items.