LEARN THE CONCEPT OF QUALITY.2.LEARN THE CONCEPT OF TOTAL QUALITYMANAGEMENT (TQM).3.LEARN THE KEY ( 3 ) INGREDIENTS OF TQM4.KNOW THE 7 QUALITY TOOLS.5.LEARN HOW TO USE A QUALITY TOOL.6.DEVELOP A LEVEL OF CONSCIOUSNESSABOUT QUALITY: OUR LIFE, COMPANYAND SOCIETY.